📗Section 6: Reports

Rules #24-26

Rule #24: Reporting Incidents

Description: We encourage players to utilize the Discord ticketing system to report any incidents involving other players, whether they are from the past or present. The ticketing system provides a formal and organized process for reporting and addressing issues within the community. By using this system, you can ensure that your concerns are properly documented and addressed by the appropriate staff members. We appreciate your proactive approach in helping us maintain a safe and enjoyable environment for all players.

When submitting a report, it is crucial to provide all necessary information and evidence related to the incident. This includes relevant details, timestamps, involved parties, and any supporting documentation, such as screenshots, videos, or chat logs. Clear and comprehensive information helps the staff team to understand the situation accurately and take appropriate actions.

We strive to process reports in a timely manner and aim to provide a resolution within 48 hours. However, in some cases, due to the complexity or volume of reports, it may take up to a week for your report to be fully processed.

Punishments: Failure to comply with the report process or abusing it may result in warnings, temporary suspensions, or permanent bans, depending on the nature and severity of the violation.

Rule #25: Reporting Staff

Description: If a player believes that a staff member is abusing their powers, they have the option to request a ticket involving said staff member, be handled by senior management. We take all reports seriously, including those related to staff behavior, and will thoroughly investigate any allegations of abuse. Our commitment is to maintain transparency, fairness, and accountability within our community.

Rule #26: Communication with Staff

Description: For effective communication and prompt resolution of issues, we kindly request that players refrain from personally messaging staff members regarding community-related concerns. While staff members strive to assist and support the community, sending personal messages may not result in a satisfactory response. In such cases, players may be redirected to utilize the designated ticketing system to ensure proper documentation and efficient handling of their concerns.

Staff members have the authority to request players to pause or halt their actions in a roleplay situation if server rules have been violated or are currently being broken. This can be initiated through a Discord ticket. Staff members should always initiate this type of request through a ticket instead of a DM or in-game mechanic.

Punishments: Ignoring staff instructions or excessively contacting staff members outside of the ticket system may result in warnings, temporary suspensions, or permanent bans, depending on the nature and severity of the violation.